KAVIARASAN MANOHARAN
Experienced Store Keeper & Customer Service Professional
Sharjah, AE.About
Highly organized and results-driven professional with over 10 years of experience spanning store operations, customer service, and back-office administration across India and the UAE. Proven ability to optimize inventory management, streamline operational workflows, and deliver exceptional customer satisfaction by maintaining meticulous records and fostering strong client relationships. Adept at leveraging technology and implementing best practices to enhance efficiency and achieve business objectives.
Work
WOOD PLUS TRADING LLC
|STORE KEEPER / PURCHASE
Sharjah, Sharjah, United Arab Emirates
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Summary
Managed comprehensive store operations and purchasing functions, ensuring optimal inventory levels and efficient material flow for WOOD PLUS TRADING LLC.
Highlights
Oversaw end-to-end inventory management, ensuring accurate stock levels and efficient material flow to support operational demands.
Coordinated purchase activities, collaborating with suppliers to procure necessary materials and maintain cost-effective stock replenishment.
Implemented organized storage systems to enhance accessibility and minimize loss, contributing to overall warehouse efficiency.
Ensured strict adherence to safety protocols and regulatory standards, maintaining a secure and compliant store environment.
AL AMANA INDUSTRIES
|STORE KEEPER
Sharjah, Sharjah, United Arab Emirates
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Summary
Managed all aspects of store operations and inventory control, ensuring efficient material handling and accurate record-keeping for AL AMANA INDUSTRIES.
Highlights
Managed end-to-end inventory operations using specialized software, ensuring 99% data accuracy for stock levels and facilitating efficient material flow.
Conducted regular physical inventory counts and reconciled discrepancies, proactively reducing stockouts by 15% through timely replenishment orders.
Streamlined the receiving process for deliveries, meticulously checking for damage and discrepancies, and processing returns within 24 hours to maintain quality control.
Facilitated efficient material issuance to diverse departments, maintaining precise records of all outflows and improving tracking accuracy by 20%.
Updated inventory software, processed invoices, and generated comprehensive material received reports, enhancing documentation efficiency and audit readiness.
Ensured a clean, safe, and secure store environment by strictly adhering to fire safety regulations and implementing best practices, resulting in zero safety incidents.
CITY UNION BANK LTD
|CUSTOMER SERVICE and BACK OFFICE EXECUTIVE
India, India, India
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Summary
Provided comprehensive customer service and back-office support, ensuring efficient operations and high levels of client satisfaction for CITY UNION BANK LTD.
Highlights
Managed a high volume of customer interactions daily, resolving inquiries and complaints with an average resolution time of under 5 minutes, ensuring high client satisfaction.
Maintained and updated comprehensive customer records and databases, achieving 100% data accuracy for over 5,000 client accounts.
Processed an average of 50+ orders and transactions per day, ensuring accuracy and efficiency in all back-office operations.
Developed strong customer rapport and proactively collected feedback, contributing to a 10% improvement in service delivery scores.
Consistently met and exceeded personal and team qualitative and quantitative targets by 10-15% for customer service and operational efficiency over 7 years.
IDBI BANK LTD
|CUSTOMERS SERVICE
India, India, India
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Summary
Delivered exceptional customer service, managing inquiries and transactions while maintaining strong client relationships for IDBI BANK LTD.
Highlights
Documented all customer interactions meticulously, ensuring precise record-keeping and facilitating effective follow-up, enhancing service continuity.
Efficiently handled an average of 40-50 customer complaints and inquiries daily, providing timely and effective solutions that improved customer satisfaction.
Communicated effectively with clients, processing orders and transactions with 98% accuracy to ensure smooth and reliable service delivery.
Provided comprehensive customer support, including detailing special offerings, and actively responded to online reviews, contributing to a positive brand image.
Consistently met personal and team qualitative and quantitative targets for customer service, contributing to overall departmental performance.
Education
Government Art's college
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Bachelor
BBA
Languages
English
Hindi
Tamil
Malayalam
Skills
Technical Proficiency
Inventory management software, Computer data entry, Database management.
Inventory Management
Inventory management software, Stock control, Replenishment, Physical inventory, Material handling, Logistics, Supply Chain Management.
Customer Service
Customer interaction, Complaint resolution, Inquiry handling, Customer support, Client communication, Feedback collection, Rapport building, Customer Relationship Management.
Back Office Operations
Data entry, Record keeping, Transaction processing, Order processing, Documentation, Invoicing, Report generation, Administrative support.
Organizational Skills
Time management, Workflow optimization, Process improvement, Filing, Material issuance, Stock organization.
Compliance & Safety
Fire safety regulations, Quality control, Regulatory adherence, Safety protocols.
Communication
Client communication, Inter-departmental coordination, Customer support, Stakeholder engagement.
Teamwork
Cross-functional collaboration, Procurement department liaison, Accounting department liaison, Team leadership.